Shipping policy
Shipping
Every piece is printed or embroidered to order. Nothing sits in a warehouse waiting, which is why production time comes before transit time.
Production time
- Standard issue — leaves within three business days.
- Unit Builder pieces — made to order, allow five to seven business days before dispatch.
- Embroidered hoodies and caps — up to ten business days on a numbered run.
Transit time is added on top of production time.
Rates
Shipping is calculated at checkout from the weight and destination of your order, and shown in full before you pay. We currently ship within the United States.
Tracking
You receive a tracking number by email the moment the order moves. If tracking has not updated for several days, that is usually a carrier scan gap rather than a lost parcel — give it 48 hours, then email us.
Addresses
We ship to the address entered at checkout. Please check it before you pay. If you spot a mistake, email bsampson@purechoiceapparel.com straight away and we will correct it if the order has not shipped. Parcels returned to us as undeliverable can be reshipped once the correct address is confirmed; reshipping is charged at cost.
Lost or damaged in transit
If a parcel is confirmed lost by the carrier, or arrives damaged, email bsampson@purechoiceapparel.com with your order number and we will replace it.